Question 1

1. Pricing/Quotes

Accepted Answer

All quotes are based on current prices advertised in our brochure and are valid for a 12 month period. Should a client wish to confirm a booking following a 12 month period from the date of the initial quote, this may then be subject to a change in pricing. Pricing of our venue menus and services are reviewed by The Lyric Rooms, generally on an annual basis, and The Lyric Rooms reserves the right to change/update the pricing as and when they see fit. All menu pricing is per head and subject to VAT.

Question 2

2. Deposit

Accepted Answer

By paying the deposit to The Lyric Rooms, the client is accepting our terms and conditions and at this point our T’s and C’s come into full effect. The client is then entering a contractual agreement and it is up to the client to read through the terms and conditions in full upon confirmation of booking.

Question 3

3. Payments

Accepted Answer

Upon confirmation of booking the following process will commence:

First payment (deposit) - upon receipt of the deposit invoice, a non-refundable deposit of £1000 will be due which forms the deposit.

Second payment - 6 months prior to the event date, a second payment of half of the remaining total will be due. An invoice will be raised and issued to the client, payment due on receipt.

Third and final payment - 12 weeks prior to the wedding date the remaining balance is due.

All final details will start to be collated from 16 weeks prior to the event date.

An invoice will be raised and issued to the client, payment due on receipt.

Any additional details will start to be collated approx 4 weeks prior to the event date and these must be confirmed no later than 2 weeks prior to the event date which is the point when any remaining final balance for any extra guests catering/drinks is due. A final invoice will be issued upon confirmation of final details and the balance due in full no later than 2 weeks prior to the event date.

The client is responsible for all final details and the settlement of the account with any queries regarding the invoice being raised immediately. Payment is preferred via BACS, debit cards are accepted. Please note that AMEX, credit cards and cheques are not accepted for wedding/events bookings. Please also note that no refunds will be given for any decrease in numbers once final details have been agreed. The venue hire period relates to the event date itself. Any set up/take down agreements will be made closer to the event date and are subject to other events in the daytime either side.

Question 4

4. VAT

Accepted Answer

All prices are including VAT unless stated.

Question 5

5. Final Details

Accepted Answer

All final details including numbers, dietary requirements and timelines are to be provided when requested, approximately 4 weeks prior to the event date. Any subsequent changes should be notified as soon as possible and will be due for payment immediately, although The Lyric Rooms are under no obligation to accommodate these changes we will endeavour to do so. The deadline for confirmation of any details is 2 weeks prior to the event and no extension will be given on this deadline.

Please note, no refunds will be given for any decrease in numbers once final details have been agreed and the final balance paid.

Question 6

6. Cancellation

Accepted Answer

Any cancellation should be advised in writing to The Lyric Rooms as soon as possible.

All deposits are non-refundable and this will be retained by The Lyric Rooms. Charges will also be made as per the following:

If cancelled amount due from client:

0-8 weeks prior to the event date
- 100% of the venue hire
- 100% of the catering services

8-20 weeks prior to the event date
- 50% of the venue hire
- 50% of the catering services

20 weeks plus
- £1,000 of the venue hire (equating to the non-refundable deposit)
- 25% of the catering services (equating to the non-refundable deposit)

Non-payment prior to any event may be taken as a cancellation and the charges above will be applied accordingly. The Lyric Rooms may take the decision to cancel an event should the client be in arrears of payment or be in breach of any of our terms and conditions. The Lyric Rooms reserves the right to receive payment after termination of a contact/ completion of an event subject to agreement.

The Lyric Rooms strongly recommends clients purchase wedding insurance independently where applicable upon booking for their own peace of mind.

Question 7

7. Menus, Range and Availability

Accepted Answer

All goods and ingredients are offered subject to availability. If an item becomes unavailable or it is of insufficient quality for a client’s function, The Lyric Rooms reserves the right to make a substitution. Wherever possible the client will be notified of any changes in advance.

Children under the age of 3 will not be charged for (subject to the menu being a sharing platter/buffet option only), and children aged between 3 and 9 will be charged at a proportion of the adult’s cost for a half sized adult meal or a set children’s menu. All other guests will be charged at full adult price. No supplements are offered for children’s menu, they are based strictly on a single choice only.

All dietary requirements will be accommodated, and it is the client’s responsibility to outline the details of the requirements, including a full table plan showing where those people will be seated. Our Chefs will then adapt the menu choices to suit the requirement, or provide an alternative dish if necessary.

The Lyric Rooms strictly only offer menu tastings on 3 course wedding breakfasts, upon request and these are subject to an additional charge. The Lyric Rooms will accommodate menu tastings during weekdays only (daytime ideally but some evenings may be possible) but it may not always be possible to accommodate requests between the months of May and September due to this being our peak wedding season.

Menu tastings are only available to clients who have booked and paid a deposit with us and the charge will be added to the client’s pro-forma.

All menus are priced per person and pricing depends upon selection of food and number of choices per course. Children’s menus are based on single choice only (with dietaries being accommodated). Evening buffets require a minimum of 50 people or if numbers fall below this then 50 x the price of the chosen buffet will be charged.

Question 8

8. Additional Catering

Accepted Answer

Meals for entertainers, photographers, videographers, bands and musicians, child minders and any other supplier at events etc. must be pre-ordered and will be charged for. The Lyric Rooms accepts no responsibility for non-catering staff who require food when it has not been booked and paid for in advance, and these details need to be supplied during the final details stage.

Question 9

9. Drinks

Accepted Answer

All drinks packages are serviced as pre-ordered and paid for in advance. No refunds are offered on any drinks opened on site and not consumed.

Any ale which has been pre-ordered and not consumed, then becomes chargeable to the client at cost rate per pint.

No other drinks are permitted to be bought onto the premises for consumption unless this has been a specific and agreed pre-order. Any drinks found to be being consumed and not purchased at The Lyric Rooms will be subject to a £14 corkage charge.

Question 10

10. Bar

Accepted Answer

The Lyric Rooms offers a well stocked bar service which is included within the venue hire charge. Last orders are called at 11.30pm.

The Lyric Rooms strictly follows the Drink Aware guidelines at all times and Challenge 25. Anyone underage found to be consuming alcohol will be asked to leave the premises.

Question 11

11. Access/Set Up

Accepted Answer

The Lyric Rooms requests full details regarding a set up schedule which must run in conjunction with the access times agreed. The Lyric Rooms reserve the right to make an additional charge of £100 plus VAT should our team have to return to the venue for our set up due to any external equipment not being in place at the advised time, causing us delays/return journeys/ extra time at the venue.

Set up details will be confirmed in advance with the client and will either be on the day of the event, or in advance if agreed.

Question 12

12. Damage, Loss and Items Left Behind

Accepted Answer

The client is responsible for any damage, breakages, or loss of any property belonging to The Lyric Rooms or any property hired for the clients function, however caused, and will be charged at the full replacement value. This applies to the period between delivery and collection. The client will report any damage to any equipment or structure to a representative of The Lyric Rooms as soon as possible.

The Lyric Rooms cannot accept responsibility for items left behind by the client, guests or any others attending the venue and will routinely dispose of menus, decorations etc. along with perishable items. If the client wishes to vary this term, The Lyric Rooms must have written notice in advance. In this instance The Lyric Rooms will reserve the right to charge for storage or safe keeping of all items or articles.

A linen deposit is required to cover any damage to linen at an event and The Lyric Rooms reserve the right to keep that fee if any damage occurs. Should no damage occur, this deposit will be refunded upon request and confirmation that no damage has occurred from The Lyric Rooms. Naked flames and felt tip pens are not permitted to be used on any linen. The Lyric Rooms reserves the right to charge additional costs to the clients should substantial damage occur to any linen product over and above the £100 deposit – evidence of damage will be provided, an invoice raised and payment is due within 7 days of receipt.

Question 13

13. Staffing

Accepted Answer

All service staff will be fully trained and in the correct Lyric Rooms branded uniform. For each wedding/event we will allocate an Event Manager or Supervisor free of charge.

Question 14

14. Smoking

Accepted Answer

Smoking is only permitted in the designated area and the client is responsible for ensuring all guests are aware of those designated areas.

Question 15

15. Confetti

Accepted Answer

Bio-degradable confetti is allowed at The Lyric Rooms, any other type of confetti is not permitted. If confetti is to be thrown it must be strictly on The Lyric Rooms premises (outside) and NOT thrown on the adjacent church yard or gardens. The client is responsible for ensuring all guests are aware of this term, and a clearing up charge can be applied if this is not adhered to

Question 16

16. Wall Coverings

Accepted Answer

The client is not permitted to fix any items to the walls or other buildings, including any signs, posters or displays. Blue Tac, Sellotape or any other adhesives are not permitted.

Question 17

17. External Suppliers

Accepted Answer

Any external suppliers such as DJs, bands, photographers and entertainment providers must be approved by The Lyric Rooms in advance of the event, with all relevant PAT testing certificates and insurance documents being required, along with full contact details for each supplier.

A minimum of £5m public liability insurance is required for all suppliers and proof of this must be provided in advance of the event. This also applies to any other suppliers hired by the client.

All suppliers requiring access to set up/take down, will need to be agreed with our venue coordinator and access times will be subject to the venue-co-ordinators discretion. Access times for the venue are stipulated within the brochure and MUST be adhered to at all times. Clients/suppliers are not permitted in our venue without a Lyric Rooms representative at any time, unless previously agreed in writing.

Question 18

18. Venue Stipulations

Accepted Answer

The venue hire fee does not include the booking of the registrar and the client is responsible for organising and paying for this service directly with the local Council. The ‘New Chapel’ ceremony room holds a maximum of 60 people – this number includes the bride and groom, 2 x registrars, and 1 x member of Lyric Rooms staff.

The licence of the venue stipulates that any event must end in full by 11.45pm and all guests must be off site by midnight at the latest. No extensions of these timescales will be granted due to licence restrictions.

Access timings (all subject to agreement and confirmation and):

Access for 2 hours the day prior for client to set up.

Access for 2 hours the following day or the day thereafter to clear down.

At the point of final details, access times will be arranged with our operations team and must be adhered to. Access to the site without accompaniment is not permitted.

Any damage caused at The Lyric Rooms by the client, any of their guests or suppliers, will be chargeable at the cost of the item, or the repair costs applicable. An invoice will be raised to the client in such event which is to be paid in full within 7 days.

Noise restrictions are in place at The Lyric Rooms and the team on site reserves the right to adhere to these restrictions should they become unreasonable and cause disturbance to local neighbours and residents. The Lyric Rooms reserves the right to end any event, should this term not be adhered to.

Sound limiter equipment is in place at The Lyric Rooms and all bands/DJ’s etc. must utilise and adhere to this system to avoid music being halted immediately. All bands/DJ’s/ musicians etc. will be required to sign a disclaimer regarding the noise limiter stipulations in advance of the event.

All Lyric Rooms guests are not permitted to park in the private residents parking bays on the roadside outside of The Lyric Rooms. Parking tickets may be issued as a result by the local authority. It is the client’s responsibility to ensure all guests are aware of this and to recommend the local car parking facilities nearby. The closest car park on South Street is free of charge after 5.00pm.

Should guests require to leave their cars overnight, they will need to remove them by 9.00am the following morning or purchase a parking ticket from the pay and display machines on site.

The use of candles are only permitted if within a substantial glass container and approved by The Lyric Rooms. The use of pyrotechnics, fireworks or any other naked flames are not permitted. Sky lanterns are not permitted under any circumstances.

The client is responsible for all of their guests and
no dangerous or illegal items are allowed onto the premises. If this term is breached, The Lyric Rooms and/or our security team, reserves the right to request the guest/s depart the premises.
No glassware is permitted to be taken outside of the gates of the main building.

Alcohol is not permitted to be bought on site without prior agreement and if discovered, this will be confiscated immediately. Corkage charges also apply should this agreement be made with the client, with no exceptions.

In regards to the decoration of the The Lyric Rooms, this responsibility lies with the client, including the erection of bunting and any other decorations. Access for decoration is as per the contract/brochure details. No ladders will be provided by The Lyric Rooms therefore clients must bring their own ladders and are responsible for any hanging decorations themselves.

The Lyric Rooms reserve the right to take photographs of the venue, catering and decorations throughout the event and will use within their social media strategies as they see fit, although no social media posts will be made until the wedding has ended. If the client does not agree to this term, please advise in writing in advance of the event day.

Question 19

19. Force Majeure

Accepted Answer

The Lyric Rooms will accept no liability for the failure to perform any obligations due to strike, lockout, hostilities or any other circumstances beyond our control.

No liability is accepted for loss, damage or consequential loss caused by any failure to perform our obligations (whether due to negligence by us, our employees or sub-contractors, or other due causes), but this does not exclude liability for death or personal injury as required by law.

Question 20

20. Liability

Accepted Answer

The client is responsible for all loses, damages
and expenses at The Lyric Rooms arising from the behaviour or actions of either themselves or their guests, along with any contractors bought onto site etc.

The Lyric Rooms will not be responsible for, and the client will indemnify the company, against all claims for injury to persons or loss of, or damage to the property and any of the garden areas howsoever caused, unless it is proven that such injury or damage be caused by fault material or workmanship, or negligence by the company.

Should damage occur to client property caused by a member of The Lyric Rooms team, this should be reported immediately and followed up in writing, for our management team to discuss and review, potentially undertaking a full investigation.

Question 21

21. Intellectual Property

Accepted Answer

All patents, utility models, rights to inventions, copyright and neighbouring and related rights, moral rights, trademarks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

Question 22

22. Complaints

Accepted Answer

In the unlikely event of a complaint, the client should raise this in writing to The Lyric Rooms with a full explanation of the issue, within 7 days of the event. This will be acknowledged within 24 hours and an estimated timescale for any investigation will be provided at this point.

The Lyric Rooms Ltd reserve the right to amend and update these Terms and Conditions periodically.

Wedding T&C's

Wedding T&C'S